Everything about visiting, ordering, and how we look after you and your information — booking and deposits, shipping, returns and credit, privacy and cookies, and accessibility. Select a policy to read it in full.
Last updated: 30 June 2026
We dispatch SkincareEdit orders with the same care we take in studio. This policy sets out where we deliver, how long it takes, and what it costs, and should be read alongside our Terms of Sale. Destinations, timeframes, and charges depend on your country and are set out in the local provisions below.
Orders are normally processed within 1 business day. We will send tracking details once your order is dispatched. Timeframes are estimates and begin from dispatch, not from when the order is placed.
Delivery and shipping charges are calculated at checkout based on destination and service. Any free-delivery threshold that applies in your country is shown in the local provisions below.
For deliveries outside your country, your order may be subject to import duties, taxes, and customs charges levied by the destination country. Unless stated otherwise at checkout, these are not included in the price or delivery charge and are your responsibility as the recipient. We recommend checking your local requirements before ordering, as we cannot predict these charges and they are outside our control.
Risk in the goods passes to you on delivery. If your order arrives damaged, please contact us at hello@melaniegrant.com within 3 days with photographs so we can resolve it.
If delivery is delayed beyond our control, we will keep you informed. If an order cannot be delivered and is returned to us, we will contact you to arrange redelivery or to apply the value as credit in line with our Returns & Credit Policy.
These provisions set out the destinations we serve, the delivery timeframes, any free-delivery threshold, and the treatment of duties for your country. Where they differ from the general terms, the local provisions prevail. Select your country below.
Where we deliver. Across the United Kingdom and to selected international destinations, shown at checkout.
Timeframes. United Kingdom: standard 2–4 working days. International: 5–10 working days, depending on destination and customs.
Customs and duties. For deliveries outside the UK, including to the European Union, import duties and taxes may apply and are the recipient’s responsibility.
Contact. For delivery questions, contact hello@melaniegrant.com.
Where we deliver. Across Australia and to selected international destinations, shown at checkout.
Timeframes. Australia (metro): standard 2–5 business days. Australia (regional): 3–8 business days. International: 7–15 business days, depending on destination and customs.
Customs and duties. For deliveries outside Australia, import duties and taxes may apply and are the recipient’s responsibility.
Contact. For delivery questions, contact hello@melaniegrant.com.
Where we ship. Across the United States and to Canada, shown at checkout.
Timeframes. United States: standard 3–5 business days.
Orders to Canada — duties. Orders shipped to Canada may be subject to import duties, GST/HST, and customs charges levied at the border; unless stated otherwise at checkout, these are the recipient’s responsibility.
Contact. For delivery questions, contact hello@melaniegrant.com.
Last updated: 30 June 2026
Our time together is reserved exclusively for you, and our schedule is arranged with care. This policy sets out how bookings, deposits, and changes are handled across our studios. The general terms below apply at every studio; the specifics for your studio — including the required notice period and how to reach us — are set out in the local provisions for your country, which prevail where they differ.
A deposit may be required to confirm your booking. The deposit is redeemable against the cost of your treatment. Where a specific amount applies, it is shown in the local provisions for your studio.
We kindly ask for advance notice if you need to cancel or reschedule. The notice period for your studio is set out in the local provisions below.
If you arrive late, we will do our best to accommodate you, though your treatment may be shortened to respect the appointments that follow, and the full fee may apply.
For certain treatments we ask you to complete a consultation form in advance so we can recommend the right experience and confirm a treatment is suitable for you. Please share relevant health information honestly, including any sensitivities or conditions that could affect a treatment, as some treatments may not be suitable in particular circumstances. Your information is handled in line with our Privacy Policy.
These provisions supplement the general terms above and apply to the studio you visit, including the required notice period and how to reach us. Where they differ from the general terms, the local provisions prevail. Select your country below.
Studios. Mayfair, London.
Notice period. We ask for at least 48 hours’ notice to cancel or reschedule.
Your rights. Treatments are provided with reasonable care and skill in accordance with the Consumer Rights Act 2015. If something is not right, please tell us so we can address it.
Contact. Mayfair studio — london@melaniegrant.com.
Studios. Double Bay, Sydney and Armadale, Melbourne.
Deposit. A deposit of may be required to confirm your booking.
Notice period. We ask for at least 48 hours’ notice to cancel or reschedule.
Your rights. Our services come with guarantees under the Australian Consumer Law, including that they will be provided with due care and skill. If something is not right, please tell us so we can address it.
Contact. Double Bay studio — sydney@melaniegrant.com; Armadale studio — melbourne@melaniegrant.com.
Studios. New York, Upper East Side and Los Angeles, West Hollywood. Our US services are cosmetic and aesthetic in nature.
Deposit. A deposit of may be required to confirm your booking.
Notice period. We ask for at least 48 hours’ notice to cancel or reschedule.
Contact. New York studio — nyc@melaniegrant.com; Los Angeles studio — la@melaniegrant.com.
Last updated: 30 June 2026
At Melanie Grant Skin Health, every product and treatment is selected and delivered with intention. On the rare occasion something isn’t right for you, we want the path forward to feel considered and generous rather than transactional. This policy explains how we handle returns and credit, and how it sits alongside the statutory rights you hold in your country.
Where the law does not require a cash refund, we do not issue monetary refunds for change of mind. Instead, the value is held as credit on your client file — a balance that belongs to you and is ours to honour.
Your credit is:
For hygiene reasons, opened or unsealed cosmetic and skincare products cannot be returned for change of mind. Where a product has caused a genuine sensitivity or reaction, we will always look at it with care and resolve it with you directly.
Treatment bookings may require a deposit, redeemable against the service. Where an appointment is cancelled or rescheduled outside our notice period, the deposit may be held as credit on your file. Pre-purchased treatments and packages retain their value as credit, without expiration. Our Booking, Cancellation & Deposit Policy sets out the detail.
These provisions set out the statutory returns rights that apply in your country and how to reach us. Where they differ from the general terms above, the local provisions prevail. Select your country below.
Your 14-day online cancellation right. If you purchase online, you have the right to cancel within 14 days of receiving your order and to receive a refund of the price and standard delivery, under the Consumer Contracts Regulations 2013. To exercise this, contact us at hello@melaniegrant.com within that period and return the goods. This right applies to products returned unopened and with their hygiene seal intact; sealed cosmetic and skincare products that have been opened or unsealed are exempt for health and hygiene reasons.
Opened products and in-studio purchases. For opened or unsealed products, and for purchases made in studio, change-of-mind returns are handled as credit to your file rather than a cash refund.
Faulty or misdescribed products. Under the Consumer Rights Act 2015, if a product is faulty, not of satisfactory quality, or not as described, you are entitled to the appropriate remedy — including, where applicable, a refund, replacement, or repair — regardless of our credit approach. Where a service has not been performed with reasonable care and skill, your rights under the Consumer Rights Act 2015 also apply.
Contact. Contact hello@melaniegrant.com or speak with our Mayfair studio team.
Your consumer guarantees come first. Nothing in this policy excludes, restricts, or modifies the guarantees that apply under the Australian Consumer Law. Our goods must be of acceptable quality, fit for purpose, and as described; our services must be provided with due care and skill.
Major failure. You may choose a refund or a replacement, and you may seek compensation for any other reasonably foreseeable loss.
Minor failure. We will repair, replace, or refund within a reasonable time.
Change of mind. Beyond your consumer guarantees, we do not provide monetary refunds for change of mind; the value is held as credit on your file, as set out above.
Contact. Contact hello@melaniegrant.com or speak with your studio team in Double Bay or Armadale.
Retail returns. Unopened, unused products may be returned for credit within 7 days of delivery. For hygiene reasons, opened or used cosmetic and skincare products are not returnable for change of mind.
Defective or misdescribed products. If a product is defective or not as described, please contact us. We will arrange a replacement, repair, or refund as appropriate. Nothing in this policy limits any rights or remedies you may have under applicable state or federal law.
Contact. Contact hello@melaniegrant.com or speak with your studio team in New York or Los Angeles.
Last updated: 30 June 2026
Melanie Grant Skin Health (“we,” “us,” “our”) is committed to protecting your privacy and handling your personal information with the same care we bring to every aspect of our work. This policy explains what we collect, why, the rights you hold, and how we use cookies, across our studios in Australia, the United Kingdom, and the United States.
The General Provisions below apply wherever you engage with us. The Local-Specific Provisions that follow add to or vary these terms according to the Melanie Grant company that operates the relevant studio or the country in which you are located or reside. Where a Local-Specific Provision conflicts with the General Provisions, the Local-Specific Provision prevails.
This summary gives you an overview of how we handle your personal information. The full detail follows below.
Who is responsible. The Melanie Grant company responsible for your information depends on the studio you visit or the country you are in. The responsible entities are identified in the Local-Specific Provisions.
What we collect. Identity and contact details, consultation and treatment information (including health information you share with us), imagery, transaction details, and technical and usage data.
Why we use it. To provide the treatments, products, and services you request, manage your bookings and orders, send you marketing where you have consented, improve and secure our studios and website, and meet our legal obligations.
Who we share it with. Our booking and clinical records platform, payment processors, fulfilment partners, our email and marketing platforms, professional advisers, and authorities where the law requires. We never sell your personal information.
International transfers. Where your information is transferred across borders, we put appropriate safeguards in place.
How long we keep it. Only as long as necessary, including clinical and accounting records retained as required by professional, insurance, and legal obligations.
Your rights. You can access, correct, and delete your information, object to or restrict processing, and withdraw consent. Additional rights apply depending on your country.
Cookies. We use cookies to run the site, understand how it is used, and (with your consent) show relevant advertising. See the Cookies section below.
Contacting us. For any privacy matter, contact privacy@melaniegrant.com.
These provisions apply to all of our handling of your personal information, wherever you engage with us and irrespective of the studio or country involved.
The company responsible for your personal information (the data controller) is the Melanie Grant company that operates the studio you engage with or that serves the country in which you are located. Each responsible entity, and its contact details, is identified in the Local-Specific Provisions in Part II. For any privacy matter, you can contact us centrally at privacy@melaniegrant.com.
Depending on how you engage with us, we may collect:
Consultation, treatment, and health information receives heightened protection under the laws of each territory, as described in the Local-Specific Provisions.
We rely on the following bases, as recognised in each territory:
Where local law requires consent as the basis for handling health and skin information, we rely on your explicit consent, which you provide at consultation.
We share information only as needed with: our booking and clinical records platform, payment processors, delivery and fulfilment partners, our email and marketing platforms, professional advisers, and authorities where the law requires. We never sell your personal information.
Some of our service providers operate outside your country. Where personal information is transferred internationally, we ensure appropriate safeguards are in place — such as standard contractual clauses, the UK International Data Transfer Agreement or Addendum, transfer to a country recognised as providing adequate protection, or another mechanism permitted under applicable law. The specific safeguards relevant to your territory are described in the Local-Specific Provisions.
We retain personal information only as long as necessary for the purposes above, including clinical records retained in line with professional and insurance requirements, and accounting records retained as required by law. When no longer needed, information is securely deleted or anonymised. Territory-specific retention periods are set out in the Local-Specific Provisions.
In every territory you can ask us to access, correct, or delete your information, object to or restrict certain processing, and withdraw any consent you have given. The precise scope of these rights, and any additional rights, depends on your country and is set out in the Local-Specific Provisions. To exercise any right, contact privacy@melaniegrant.com. You may also complain to the data protection authority in your territory, although we would welcome the chance to resolve any concern with you first.
We maintain appropriate technical and organisational measures to protect your information. Our services are not directed at children, and we do not knowingly collect information from anyone under 18 without appropriate consent.
We may update this policy from time to time. The current version will always be available here, dated above.
For any question or comment about this policy or how we handle your information, contact us at privacy@melaniegrant.com, or write to the responsible company for your territory at the address given in the Local-Specific Provisions.
These provisions supplement the General Provisions and apply according to the Melanie Grant company operating the relevant studio or the country in which you are located or reside. In case of any conflict with the General Provisions, these Local-Specific Provisions prevail. Select your country below.
The entity responsible for personal information collected through our Australian studios is Boutique Clinics Pty Ltd (ABN 61 166 189 813), 2 Bay Street, Double Bay NSW 2028. For privacy requests, contact privacy@melaniegrant.com.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Each processing of your information is based on your consent or on compliance with applicable laws and regulations.
Health and skin information is “sensitive information” under the Privacy Act and attracts additional protection. We collect it only with your consent and use it only for the purpose for which it was collected, or a directly related purpose you would reasonably expect.
Some of our service providers are located overseas, including in the United Kingdom, the United States, and the European Union. Before disclosing your personal information overseas, we take reasonable steps to ensure the recipient handles it consistently with the Australian Privacy Principles.
You may request access to the personal information we hold about you and ask us to correct it if it is inaccurate, out of date, or incomplete. If you have a privacy concern, please contact us first so we can try to resolve it. You may also complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
If a data breach occurs that is likely to result in serious harm, we will notify you and the OAIC as required by the Notifiable Data Breaches scheme. Where we use automated processes to make a decision that could significantly affect you, we will tell you and explain how that decision is made.
The data controller responsible for personal information collected through our UK studio is Melanie Grant Ltd (company number 13870284), registered office 129 Mount Street, London W1K 3NX, registered with the Information Commissioner’s Office under reference [ICO REGISTRATION NUMBER]. For privacy requests, contact privacy@melaniegrant.com.
We handle personal information in accordance with the UK GDPR and the Data Protection Act 2018.
| Purpose | Information involved | Lawful basis |
|---|---|---|
| Providing treatments and services, managing your bookings and orders, and maintaining your client file | Identity and contact details; consultation and treatment information; transaction details | Contract; explicit consent for health information |
| Sending you marketing communications (email, SMS, post) | Identity and contact details; marketing preferences | Consent (with the soft opt-in for existing clients on similar services, where permitted) |
| Using your imagery in marketing | Imagery | Consent (explicit consent where you are identifiable) |
| Operating, securing, and improving our studio, retail, and website | Identity and contact details; technical and usage data; transaction details | Legitimate interests |
| Meeting our accounting, tax, health, and regulatory duties | Identity and contact details; transaction details; treatment records | Legal obligation |
Consultation, treatment, and health information is special category data under UK GDPR. We process it on the basis of your explicit consent, which you provide at consultation, and treat it with heightened protection.
| Information | Retention period |
|---|---|
| Clinical and treatment records | [8 years from last treatment, or longer if required by insurers/professional obligations — confirm] |
| Client account and contact details | Duration of your relationship with us, then [up to 6 years] |
| Booking and transaction records | [6 years] (accounting and limitation periods) |
| Accounting and tax records | 6 years (as required by HMRC) |
| Marketing data | Until you withdraw consent or opt out, and [up to 2 years] of inactivity thereafter |
| Marketing imagery | Until you withdraw consent |
| Website and cookie data | For the lifespan set out in the Cookies section [up to 24 months] |
Under UK data protection law you have the right to: access your information; correct it; request erasure; restrict or object to processing; data portability; and withdraw consent at any time. To exercise any of these, contact privacy@melaniegrant.com.
You have the right to complain to the Information Commissioner’s Office (ico.org.uk). We would, however, welcome the chance to resolve any concern with you first.
The business responsible for personal information collected through our US studio is Melanie Grant Skin Inc, 8438 Melrose Place, West Hollywood, CA 90069. For privacy requests, contact privacy@melaniegrant.com or +1 323 592 3336. We extend the core protections in this policy to all of our US clients, and where state law grants additional rights, those rights are described here.
We do not sell your personal information, and we do not share it for cross-context behavioural advertising, as those terms are defined under California law. Where your browser or device transmits an opt-out preference signal, including Global Privacy Control (GPC), we treat it as a valid request to opt out for that browser or device.
In the preceding twelve months, we may have collected the following categories of personal information, as defined under the California Consumer Privacy Act (CCPA). Confirm these against your actual data flows before publishing.
| Category (CCPA) | Collected? |
|---|---|
| Identifiers (name, email, telephone, postal address, IP address) | Yes |
| Customer records (contact details, payment and transaction details) | Yes |
| Commercial information (purchases, orders, client-file credit) | Yes |
| Internet or network activity (site usage, cookies) | Yes |
| Geolocation data (approximate, derived from IP address) | Yes |
| Audio, electronic, or visual information (treatment and assessment photographs) | Yes |
| Health and skin information — sensitive personal information | Yes |
| Biometric information | [No — confirm] |
| Professional, employment, or education information | No (clients) |
| Inferences drawn to create a client profile or preferences | [Limited — confirm] |
Some of the information we collect — in particular health and skin information — is “sensitive personal information” under California law. We use it only to provide the treatments and services you request and for the purposes to which you have consented. We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.
If you are a California resident, you have the right to:
To exercise any of these rights, contact us at privacy@melaniegrant.com or +1 323 592 3336. We will verify your identity before responding and will respond within 45 days, extendable by a further 45 days where reasonably necessary. You may use an authorised agent to submit a request on your behalf.
California’s “Shine the Light” law (Civil Code §1798.83) entitles California residents to request information about our disclosure of personal information to third parties for their own direct marketing. We do not disclose personal information to third parties for their direct marketing purposes.
Residents of other US states with comprehensive privacy laws — including Virginia, Colorado, Connecticut, Texas, and others — have comparable rights to access, correct, delete, and obtain a portable copy of their personal information, and to opt out of targeted advertising, the sale of personal data, and certain profiling. To exercise these rights, contact us using the details above. Where your state’s law provides a right to appeal a declined request, you may appeal by contacting privacy@melaniegrant.com.
New York has not enacted a comprehensive consumer privacy law. We protect the personal information of our New York clients in line with the data-security and breach-notification requirements of the New York SHIELD Act, and all of the core rights and protections described in this policy are available to you.
This section explains how we use cookies and similar technologies on our website, and how you can manage your choices.
Cookies are small text files placed on your device when you visit a website. Similar technologies — such as pixels, tags, and local storage — work in comparable ways. Together we refer to them as “cookies.” They allow a website to recognise your device, remember your preferences, understand how the site is used, and, in some cases, show you relevant advertising. Cookies may be set by us (first-party) or by our service providers and partners (third-party).
We group cookies into four categories:
| Category | Purpose | Consent needed? |
|---|---|---|
| Strictly necessary | Enable core functions such as security, network management, completing a booking or purchase, and remembering your cookie choices. The site cannot work properly without them. | No — always active |
| Performance / analytics | Help us understand how visitors use the site so we can measure and improve it. | See regional rules below |
| Functional | Remember choices you make, such as language and display preferences. | Yes, where not strictly necessary |
| Targeting / advertising | Build a profile of your interests so that we and our partners can show relevant advertising on other platforms, and measure its effectiveness. | Yes |
The specific cookies in each category, their providers, and how long they last are listed below. This list should be generated from a scan of your live site (e.g. via your consent platform) and kept up to date.
| Cookie / provider | Category and purpose | Duration |
|---|---|---|
| [First-party session cookie] | Strictly necessary — maintains your session and security | Session |
| [Consent record] | Strictly necessary — stores your cookie choices | [12 months] |
| [Google Analytics / GA4] | Performance — measures site usage | [up to 24 months] |
| [Klaviyo] | Functional / targeting — supports email sign-up and personalisation | [up to 24 months] |
| [Meta Pixel] | Targeting — measures and personalises advertising | [up to 3 months] |
When you first visit our site, our cookie banner lets you accept or reject non-essential cookies and set your preferences. You can change your choices at any time using the “Cookie settings” link on our site. You can also control cookies through your browser settings, though some parts of the site may not work properly if you do. Many of our advertising partners also offer their own opt-out tools, described in their privacy policies.
How we ask for your cookie choices depends on where you are located.
We set non-essential cookies only where you have given consent, except for certain low-risk analytics and functional cookies which, under current UK rules, may be set on an opt-out basis provided we tell you clearly and offer an easy way to opt out. Strictly necessary cookies do not require consent.
Non-essential cookies are set on an opt-out basis. Where your browser sends a Global Privacy Control (GPC) signal, we treat it as a request to opt out of the sale or sharing of your personal information and deactivate functional, performance, and targeting cookies for that browser.
We obtain consent for cookies that collect sensitive information and provide clear information about the other cookies we use, consistent with the Australian Privacy Principles.
Last updated: 30 June 2026
Melanie Grant Skin Health is committed to making our website accessible to as many people as possible, whatever their ability or the technology they use. Accessibility is part of the same standard of care we bring to our studios, and we treat it as an ongoing commitment rather than a one-time exercise.
We work to make the site easy to use for everyone. Measures we take include:
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA — the internationally recognised standard for web accessibility. This website is currently partially conformant with WCAG 2.2 Level AA, which means some parts of the site may not yet fully meet the standard. This assessment is based on a self-evaluation. We are working to identify and resolve any issues.
Our website is designed to work with recent versions of the major browsers (including Chrome, Safari, Firefox, and Edge) on both desktop and mobile devices, and with common assistive technologies such as screen readers and screen magnification. The site relies on JavaScript for some features; where it is disabled, parts of the site may not work as intended.
Despite our best efforts, some content may not yet be fully accessible. We are aware of the following and are working to improve them:
We welcome your feedback. If you find a barrier on our website, or you need information from us in a different format — such as large print, plain text, or by telephone — please let us know.
Email: hello@melaniegrant.com
We aim to respond within 5 business days and will do our best to provide the information or assistance you need.
Accessibility is also a legal expectation in the places we operate:
If you contact us about an accessibility problem and you are not satisfied with our response, you may raise it with the relevant body in your country.
This statement was prepared on 1 June 2026 and last reviewed on 30 June 2026. It was based on a self-assessment. We review it at least once a year and whenever we make significant changes to the website.
